GP satisfaction in England has decreased by 1.2% in March, compared to January. Satisfaction was as low as 60% in the Integrated Care Board of Bedfordshire, Luton and Milton Keynes, Polimapper’s visualisation shows.
The new Health Insight Survey release, which assesses patient satisfaction with NHS services, comes after the Institute for Government think tank published research revealing a drop in GP services satisfaction.
Although the survey data from the Office for National Statistics shows an upward trend in satisfaction since last year’s general election, this has now stagnated, registering a decrease from January onwards.
A similar trend can be seen in data regarding contacting a GP, as the rate of those who consider it difficult to contact a GP increased by 0.8% to 9.9%.
Additionally, in March 2025, 11.3% of GP patients believed that the service provided had changed for the worse, whilst 19.5% saw changes for the better and 69% believed services had not changed.
Polimapper has visualised Health Insight Survey data in England to reveal cross country disparities in satisfaction with NHS services.
On a local level, the Integrated Care Boards of Staffordshire and Stoke-on-Trent, South West London, and Gloucestershire registered the highest GP satisfaction rates, at over 80%. Conversely, the Derby and Derbyshire, and Bedfordshire, Luton and Milton Keynes ICBs saw the highest dissatisfaction rates, at over 15%. Explore statistics in your area below.
About this map
The map shows Health Insight Survey statistics for March 2025 in England by Integrated Care Board. Indicators include satisfaction with GP services.
To view statistics in your area double click on the map or click here to launch the full page version.
Geodata context
The Institute for Government think tank recently published new research revealing a decrease in GP satisfaction in England within the last few years.
On a geographical level, the report shows that there are no sub-ICBs that have bucked the national trend by improving patient satisfaction, although areas such as the South West stand out with higher satisfaction.
In its ‘Plan for Change’, the Labour government has set out to improve GP services across the country, with April figures showing over 1,503 extra GPs hired.
Commenting on the report, a spokesperson from the Department of Health and Social Care said: “GP services are buckling after years of neglect but through our plan for change, we are working with GPs to fix the front door of the NHS and bring back the family doctor. By cutting red tape and investing more in our NHS, we have recruited more than 1,500 GPs to deliver more appointments.”
Prof Kamila Hawthorne, chair of the Royal College of GPs: “The unfortunate reality is that general practice today is totally overstretched. Patient need for GP care and services continues to outstrip resources following years of neglect and underfunding by successive governments.”
